Job Description
Start your tech career tomorrow with InnovateTech Solutions! We're seeking passionate entry-level IT Specialists to join our dynamic remote team based in Minneapolis. As a key member of our support division, you'll gain hands-on experience with cutting-edge systems while making an immediate impact on our clients' digital transformation journey. This full-time role offers comprehensive training, mentorship from industry veterans, and a clear path to career growth. No experience? No problem! We value potential and provide all necessary certifications. Join our mission to simplify technology for businesses nationwide.
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in CRM systems
- Collaborate with senior engineers on complex infrastructure projects
- Conduct cybersecurity awareness training for clients
- Monitor network performance and security alerts
- Assist with cloud migrations and system integrations
- Participate in continuous improvement initiatives
Qualifications
- Associate degree or relevant certification (CompTIA A+, Google IT Support) OR equivalent experience
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic knowledge of Windows/Linux operating systems
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- Reliable internet connection and quiet home office setup
- Valid work authorization in the United States