Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in San Francisco's vibrant tech scene. This immediate hire opportunity offers hands-on experience with cutting-edge infrastructure while working alongside industry mentors. Enjoy competitive compensation, comprehensive benefits, and a culture that celebrates innovation and growth.
Our San Francisco headquarters features modern workspaces, flexible schedules, and professional development programs designed to accelerate your career. You'll gain exposure to enterprise systems, cybersecurity protocols, and cloud technologies while making tangible impacts on daily operations.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees across hardware, software, and network issues
- Manage and maintain Windows/macOS environments including OS deployment and patch management
- Assist with cybersecurity initiatives including vulnerability assessments and access control
- Document IT processes, SOPs, and knowledge base articles using Confluence
- Collaborate with vendors for hardware procurement and service-level agreements
- Support cloud infrastructure including Azure/O365 administration basics
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 0-2 years of hands-on IT support/helpdesk experience
- Proficiency with Windows/macOS troubleshooting and Active Directory
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- CompTIA A+ or similar certification preferred (not required)
- Strong problem-solving skills with customer service orientation
- Ability to lift 30lbs for hardware deployments
- Valid California driver's license for occasional equipment transport