Job Description
Are you ready to kickstart your career in technology? Apex Digital Solutions is looking for ambitious individuals to join our team as Entry Level IT Specialists in Minneapolis. We are a fast-paced, innovative company dedicated to providing top-tier technical support and infrastructure solutions. We offer a comprehensive training program designed to fast-track your transition into the IT industry.
As a member of our IT team, you will be the bridge between our cutting-edge technology and our diverse clientele. You will work alongside senior engineers in a mentorship-driven environment, gaining real-world experience with enterprise systems, cloud computing, and cybersecurity best practices.
What We Offer:
- Fast-Paced Environment: Work on diverse projects that challenge your problem-solving skills.
- Professional Development: Weekly training sessions and certifications paid for by the company.
- Modern Culture: A collaborative, inclusive, and flexible workplace.
- Competitive Compensation: Salary commensurate with experience, plus performance bonuses.
Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems (ServiceNow) for internal employees and external clients.
- Diagnose and resolve hardware and software issues, including printers, workstations, and peripheral devices.
- Assist in the deployment, configuration, and maintenance of local and network hardware.
- Manage user accounts, permissions, and security access within Active Directory and cloud environments.
- Conduct regular system audits and preventative maintenance to ensure 99.9% uptime.
- Document technical procedures, resolutions, and troubleshooting steps in our knowledge base.
Qualifications
- High school diploma or GED required; Associate or Bachelor’s degree in Computer Science, IT, or related field preferred (equivalent experience in military or technical bootcamps accepted).
- Basic understanding of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Familiarity with networking concepts such as IP addressing, DNS, and basic router configuration is a plus.
- Strong analytical thinking and the ability to troubleshoot complex issues under pressure.
- Excellent written and verbal communication skills with a customer-first attitude.
- Willingness to obtain relevant IT certifications (CompTIA A+, Network+) within 6 months of hire.