Job Description
Join our award-winning tech team and kickstart your career in Information Technology! At TechForward Solutions, we believe in nurturing talent through comprehensive paid training programs. No prior experience required – we provide all the tools and mentorship needed to succeed in today's digital landscape. Our Atlanta-based team offers a collaborative environment where innovation thrives, and your growth is our priority. Enjoy competitive benefits, flexible scheduling options, and clear pathways to advancement. Ready to transform your future? Apply today!
Responsibilities
- Complete comprehensive 8-week paid IT certification training program
- Provide technical support to clients via phone, chat, and email
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in CRM systems
- Collaborate with senior engineers on complex projects
- Participate in continuous learning sessions and skill workshops
- Maintain high customer satisfaction scores (CSAT >90%)
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal/written communication skills
- Self-motivated with passion for technology learning
- Valid driver's license for occasional site visits
- Ability to pass background check and drug screening
- Must be authorized to work in the United States