Job Description
Join Georgia Tech Solutions and kickstart your career in tech with our paid training program! We're urgently hiring remote Entry Level Customer Support Specialists across Georgia. Enjoy the flexibility of working from home while receiving comprehensive paid training and weekly paychecks. No prior experience required – we'll equip you with all the skills needed to succeed in this high-demand role.
Our 4-week paid training program covers essential customer service techniques, CRM software, and troubleshooting protocols. After training, you'll provide exceptional support to our clients via phone, email, and chat while maintaining a 40-hour work week. This is your opportunity to grow professionally with a company that invests in its team.
Responsibilities
- Deliver outstanding customer support via multiple channels (phone, email, chat)
- Resolve technical issues and troubleshoot software problems
- Document interactions and maintain accurate case records
- Collaborate with senior team members to resolve complex issues
- Meet performance metrics including response time and resolution rates
- Continuously improve product knowledge through ongoing training
- Contribute to team knowledge base with best practices
Qualifications
- High school diploma or equivalent (degree preferred)
- No prior experience required – paid training provided
- Strong communication and problem-solving abilities
- Comfortable working in a remote environment
- Basic computer literacy and typing skills (35+ WPM)
- Reliable internet connection and quiet workspace
- Ability to work independently and manage time effectively
- Positive attitude and commitment to customer satisfaction