Job Description
Join TechFlow Solutions as an Entry-Level Customer Support Specialist and launch your career in one of Chicago's fastest-growing tech hubs! We're urgently seeking motivated individuals with a passion for problem-solving to deliver exceptional customer experiences. This immediate hire position offers competitive compensation, comprehensive benefits, and clear growth pathways within our innovative team.
What We Offer:
- Competitive salary with performance bonuses
- Full health/dental/vision benefits
- 401(k) with company match
- Professional development stipend
- Modern downtown office with flexible work options
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot software problems
- Document cases accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Contribute to knowledge base documentation
- Participate in ongoing training programs
- Meet monthly performance and satisfaction metrics
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service or technical support experience
- Proficiency with Microsoft Office and CRM software
- Strong written and verbal communication skills
- Ability to thrive in fast-paced environments
- Basic troubleshooting aptitude
- Customer-focused mindset with patience