Job Description
Are you ready to kickstart your career in the technology sector? Cleveland Tech Innovations is currently conducting an urgent hiring initiative for ambitious Entry-Level Customer Support Specialists. We are looking for individuals who are eager to learn, grow, and provide top-tier service to our clients in Northeast Ohio.
As we continue to expand our operations in Cleveland, we need dedicated team members to join our front line. This is a fantastic opportunity for recent graduates or anyone looking to switch careers into the tech industry with comprehensive training provided.
Why Join Us?
- Competitive hourly pay ranging from $17 to $22.
- Full-time schedule with paid training and benefits.
- Clear path for career advancement within the company.
- Modern, collaborative work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and troubleshoot basic software and hardware issues for clients.
- Document all customer interactions and resolutions accurately in the CRM database.
- Collaborate with senior technical staff to escalate and resolve complex tickets.
- Maintain a deep understanding of our products to provide accurate product recommendations.
- Contribute to team meetings and training sessions to improve collective performance.
Qualifications
- High school diploma or GED is required; Associate’s or Bachelor’s degree preferred.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- A positive attitude and a genuine desire to help others.
- Reliable internet connection and home office setup for remote work options.