Job Description
Immediate Hire: Launch Your Career in Tech Support!
Join TechHub Minneapolis as an Entry Level Customer Support Specialist and become part of our innovative team. No experience needed – we provide comprehensive training! This full-time role offers competitive pay, career growth opportunities, and a collaborative work environment in the heart of downtown Minneapolis.
What You'll Gain:
- Industry-standard IT support training
- Certification preparation opportunities
- Clear career progression path
- Comprehensive benefits package
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot technical issues with hardware/software
- Document cases in CRM systems
- Collaborate with senior technicians for complex issues
- Conduct remote diagnostics and repairs
- Update knowledge base articles
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required
- Basic computer literacy skills
- Strong problem-solving abilities
- Excellent written and verbal communication
- Customer service mindset
- Ability to work in fast-paced environment
- Willingness to learn new technologies