Job Description
Are you looking to launch a rewarding career in the heart of the entertainment capital? VegasTech Solutions is seeking a motivated Entry Level Customer Support Specialist to join our growing team. We pride ourselves on delivering exceptional service to our clients and are committed to training the next generation of tech professionals.
In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with speed and professionalism. No prior technical experience is required; we provide comprehensive on-the-job training to set you up for success. If you are a quick learner with a positive attitude, we want to hear from you.
Responsibilities
- Handle high-volume customer inquiries via phone and email with patience and clarity.
- Diagnose and troubleshoot basic technical software and hardware issues.
- Document all customer interactions accurately in our CRM system.
- Collaborate with senior technicians to escalate complex issues and learn best practices.
- Maintain a professional demeanor and uphold the company's brand standards.
- Identify upsell opportunities and suggest relevant products or services.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer proficiency with Windows and Microsoft Office Suite.
- Strong written and verbal communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work a full-time schedule, including some evenings and weekends.
- A passion for problem-solving and helping others succeed.