Job Description
Join our dynamic team at CityScape Solutions as an Entry-Level Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional experiences while building foundational skills in a supportive environment. This flexible part-time role offers growth opportunities in Baltimore's thriving business district. Perfect for students and career changers looking to make an impact.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues using knowledge base resources
- Document interactions in CRM system with accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Contribute to process improvement initiatives
- Assist with training materials for new hires
- Maintain positive brand representation in all communications
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer proficiency with MS Office Suite
- Excellent verbal and written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving aptitude
- Previous customer service experience preferred but not required
- Availability for 20-25 hours/week including weekends
- Positive attitude with willingness to learn