Job Description
Join Nexus Solutions Inc., a leading tech services provider, as a Part-Time Customer Service Associate! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base in Dallas. This entry-level role offers flexible scheduling, comprehensive training, and a dynamic team environment where your growth is prioritized. Perfect for students or career changers looking to build experience in customer service and tech support.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve technical issues and troubleshoot software problems
- Document customer interactions and maintain detailed case records
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Adhere to company policies and service level agreements
Qualifications
- High school diploma or equivalent (students encouraged to apply)
- Basic computer proficiency and internet navigation skills
- Strong verbal and written communication abilities
- Customer-focused mindset with problem-solving aptitude
- Ability to work independently and in a team setting
- Flexibility to work evenings and weekends (20-25 hours/week)
- No prior experience required – full training provided