Job Description
Join NexGen Solutions Inc., a dynamic tech support leader in Columbus, as a Part-Time Customer Service Associate! We're seeking passionate individuals to deliver exceptional support experiences while launching their careers. No prior experience required—just enthusiasm and a desire to learn. Enjoy flexible scheduling, competitive pay, and comprehensive training in a collaborative environment. Grow with us while making a real impact on our clients' success!
Responsibilities
- Provide responsive customer support via phone, email, and chat
- Resolve technical issues and troubleshoot software/hardware problems
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex cases
- Contribute to process improvement initiatives
- Maintain high customer satisfaction metrics
- Attend ongoing skills development sessions
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer proficiency and typing skills
- Strong verbal communication abilities
- Ability to work 20-25 hours weekly (evenings/weekends)
- Customer-focused mindset with patience
- Quick learner with problem-solving aptitude
- Reliable transportation to downtown Columbus office