Job Description
Join TechNova Solutions as an Entry-Level Customer Service Specialist and launch your career in Atlanta's thriving tech hub! We're seeking motivated individuals with a passion for problem-solving to deliver exceptional client experiences. This flexible part-time role offers competitive pay, comprehensive training, and growth opportunities within our dynamic team. Perfect for students and career changers looking to build foundational skills in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our knowledge base and ticketing system
- Document interactions accurately in CRM software
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic computer proficiency with Microsoft Office Suite
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Availability to work 20-25 hours/week (evenings/weekends required)