Job Description
Join Innovate Solutions NC as a Part-Time Customer Service Associate and kickstart your career in Raleigh's thriving tech and service industry! We're seeking enthusiastic individuals to deliver exceptional customer experiences while developing professional skills. Enjoy flexible scheduling, paid training, and a collaborative team environment in downtown Raleigh. Perfect for students and recent grads seeking hands-on experience in customer engagement and problem-solving.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve service issues efficiently using CRM systems and internal resources
- Process transactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Support marketing initiatives through customer engagement
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic computer literacy and ability to learn software quickly
- Strong communication skills and positive attitude
- Ability to work independently and in team settings
- Flexibility to work evenings/weekends (15-20 hours/week)
- No prior experience required - we provide comprehensive training
- Reliable transportation to downtown Raleigh location