Job Description
Join our dynamic team at OhioConnect Solutions and launch your career in customer service! We're seeking motivated individuals for part-time roles where you'll make a real impact. Enjoy flexible scheduling, comprehensive training, and a supportive environment that values growth. Perfect for students, recent graduates, or career changers seeking entry-level opportunities. No prior experience required! Apply now and start your journey with us.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently and maintain high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and regulatory compliance standards
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills (30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Columbus office
- Availability to work evenings and weekends (20-25 hours/week)