Job Description
Join our vibrant team at Fresno Community Services as an Entry Level Customer Service Specialist! This is your opportunity to launch your career in a supportive environment where your growth matters. We're seeking motivated individuals with a passion for helping others to provide exceptional service to our diverse community. Enjoy flexible scheduling, comprehensive training, and a workplace culture that values your contributions. Perfect for students, recent graduates, or career changers seeking work-life balance. Apply today and start making a difference in Fresno!
Responsibilities
- Deliver outstanding customer support via phone, email, and in-person interactions
- Assist clients with inquiries, account management, and service navigation
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Uphold company policies while maintaining exceptional service standards
- Participate in ongoing training to enhance product knowledge
- Contribute to a positive team environment through proactive communication
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic computer proficiency with Microsoft Office Suite
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced setting
- Customer service mindset with empathy and patience
- Reliable transportation to our Fresno location
- Availability to work evenings/weekends (20-25 hours/week)
- No prior experience required – we provide full training!