Job Description
Join Sunshine Solutions Group, Orlando's fastest-growing tech support provider! We're seeking enthusiastic entry-level professionals to deliver exceptional customer experiences in our dynamic environment. This part-time role offers flexible scheduling and hands-on training in digital service solutions. Perfect for students and career changers looking to launch their professional journey in Florida's thriving tech sector. Enjoy competitive pay, growth opportunities, and a supportive team culture that values fresh perspectives.
Responsibilities
- Provide responsive technical support via phone, email, and chat channels
- Document customer interactions and troubleshoot common software/hardware issues
- Collaborate with senior technicians to resolve complex technical inquiries
- Update and maintain customer relationship management (CRM) records
- Contribute to knowledge base documentation and process improvements
- Participate in weekly training sessions to enhance technical skills
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Basic proficiency with Microsoft Office Suite and internet applications
- Excellent verbal communication and active listening skills
- Ability to work independently and adapt in fast-paced environments
- Flexible availability including evenings and weekends (15-25 hours/week)
- Valid Florida driver's license preferred (for occasional on-site support)
- Customer service experience preferred but not required