Job Description
Join Detroit's fastest-growing tech support team as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional client experiences while launching their careers in a dynamic, collaborative environment. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities in Detroit's thriving innovation corridor.
What We Offer:
- Full-time position with health/dental/vision insurance
- 401(k) with company matching
- Paid training and certification programs
- Flexible remote-first work schedule
- Performance-based quarterly bonuses
Responsibilities
- Resolve technical inquiries via phone, email, and chat support
- Document customer interactions using Salesforce CRM
- Collaborate with technical teams to escalate complex issues
- Conduct product demonstrations for new clients
- Maintain detailed knowledge base articles
- Track performance metrics (CSAT, resolution rates)
- Participate in weekly team improvement sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Proficient with Microsoft Office Suite
- Strong written and verbal communication skills
- Ability to multitask in fast-paced environments
- Basic troubleshooting knowledge
- Valid Michigan driver's license (for occasional on-site visits)
- Passion for helping others and problem-solving