Job Description
Are you a motivated self-starter looking to kickstart your career in the heart of the Windy City? Metro Tech Services is seeking enthusiastic Entry Level Customer Service Representatives to join our dynamic team. We pride ourselves on providing top-tier support to our clients and offer a supportive environment where you can grow professionally.
Why Join Us?
- No Experience Necessary: We provide comprehensive training to get you up to speed.
- Flexible Scheduling: We understand the need for work-life balance.
- Career Advancement: We have a proven track record of promoting from within.
We are looking for individuals who are eager to learn, possess a positive attitude, and are ready to contribute to a winning team culture in Chicago.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Assist customers in resolving product or service issues and answering frequently asked questions.
- Accurately document customer interactions and feedback in our CRM database.
- Collaborate with the support team to identify trends and suggest improvements to service protocols.
- Perform basic data entry tasks and maintain up-to-date customer records.
- Support the sales team by providing product information to potential clients.
- Participate in weekly team meetings and training sessions to enhance skills.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Basic computer literacy, including proficiency in Microsoft Office Suite.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask in a fast-paced, high-volume environment.
- Reliable transportation (for occasional on-site team building events).
- Willingness to work flexible hours, including evenings and weekends.