Job Description
Are you looking for a rewarding part-time opportunity in the heart of Long Beach? OceanView Solutions is seeking a motivated Entry Level Customer Support Associate to join our growing team.
We are looking for individuals who are eager to learn, possess a friendly demeanor, and want to kickstart their career in a supportive environment. You will be the face of our brand, ensuring our clients receive exceptional service while enjoying a flexible schedule.
Why Join Us?
• Competitive hourly rate.
• Comprehensive training program.
• Growth opportunities within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Assist clients with product setup and onboarding processes.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with team leads to improve service quality and customer satisfaction scores.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED equivalent required.
- Must be available for part-time shifts, including evenings and weekends.
- Strong verbal and written communication skills.
- Proficient in using computers and navigating web-based applications.
- Previous customer service experience is a plus, but not required for this entry-level role.
- Reliable internet connection is mandatory for remote/hybrid work options.