Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist and launch your career in customer excellence! At Apex Solutions Group, we believe in nurturing talent and providing comprehensive training to help you succeed. No prior experience is required – we're looking for enthusiastic individuals with a passion for helping others. Enjoy competitive pay, full benefits, and a collaborative work environment in Pittsburgh's vibrant tech corridor.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Provide accurate information about products/services while maintaining company standards
- Document interactions in CRM systems and resolve basic technical issues
- Collaborate with team members to deliver seamless customer experiences
- Participate in ongoing training to enhance product knowledge and service skills
- Meet daily performance metrics including call quality and resolution rates
Qualifications
- High school diploma or equivalent (no college degree required)
- Excellent communication skills and clear speaking voice
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and ability to thrive in a fast-paced environment
- Reliable transportation to our Pittsburgh office
- Previous customer service experience is not required