Job Description
Join our award-winning team at Coastal Solutions Group as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to provide exceptional support to our growing client base in Virginia Beach. This full-time position offers comprehensive training, career advancement opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to start in a dynamic, people-focused role.
Why join us?
- Competitive hourly pay with performance-based bonuses
- Comprehensive benefits package including health insurance and 401(k)
- Clear career path with promotional opportunities
- Modern office in prime Virginia Beach location
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM system
- Collaborate with team to resolve complex customer issues
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly training sessions to develop product knowledge
- Maintain positive brand image through consistent service delivery
- Contribute to team performance goals and metrics
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent (students welcome)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliable transportation to Virginia Beach location