Job Description
Are you ready to kickstart your career?
Zenith Tech Solutions is currently hiring for entry-level Part-Time Support Specialists in Mesa, AZ. We are looking for energetic, self-motivated individuals who want to grow with a leading technology firm. This is a fantastic opportunity to gain valuable experience in customer service and technical operations without the need for prior experience.
In this role, you will assist our clients with inquiries, troubleshoot basic technical issues, and contribute to our daily operations. We offer comprehensive training, a supportive team environment, and a clear path for advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist clients with technical troubleshooting and basic software navigation.
- Enter and update customer data accurately into our CRM systems.
- Collaborate with the team to ensure high-quality service standards are met.
- Participate in daily training sessions to enhance product knowledge.
- Handle customer complaints with patience and empathy to ensure retention.
- Perform routine administrative tasks to support the operations team.
Qualifications
- High school diploma or GED required.
- Basic computer proficiency and typing speed of 35+ WPM.
- Strong verbal and written communication skills.
- Reliable internet connection and a quiet workspace (for remote/on-site hybrid).
- Ability to work flexible part-time hours, including weekends.
- A positive attitude and willingness to learn new technologies.
- No prior experience necessary; full training provided.