Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in telecommunications! No experience is neededâwe provide comprehensive paid training and mentorship to help you succeed. Enjoy a supportive environment with competitive pay, benefits, and growth opportunities. Help customers troubleshoot technical issues, process orders, and deliver exceptional serviceâall while building valuable skills for your future.
Responsibilities
- Respond to customer inquiries via phone, chat, and email with professionalism and empathy
- Process service orders, troubleshoot technical issues, and resolve billing concerns
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex issues effectively
- Meet performance metrics including call quality and customer satisfaction scores
- Participate in ongoing training programs to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (GED)
- No prior experience requiredâtraining provided
- Strong communication and active listening skills
- Basic computer proficiency and ability to navigate multiple systems
- Problem-solving mindset and attention to detail
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and commitment to customer excellence