Job Description
Join our award-winning team as an Entry-Level Customer Service Representative! No prior experience is needed – we provide comprehensive training to kickstart your career in telecommunications. This is your opportunity to develop valuable skills while helping customers connect with the services they need. Our Colorado Springs office offers a supportive environment with growth potential into technical or leadership roles.
What We Offer:
- Full-time position with competitive benefits package
- Paid training program (4 weeks)Health insurance, 401(k) matching, and paid time off
- Clear career advancement path
Responsibilities
- Assist customers with service inquiries and technical support via phone and chat
- Process orders and troubleshoot basic connectivity issues
- Document customer interactions in CRM system
- Collaborate with technical teams for complex issue resolution
- Meet performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (no college required)
- Strong communication and problem-solving abilities
- Ability to work in a fast-paced team environment
- Basic computer proficiency with willingness to learn new systems
- Customer-focused mindset with patience and empathy
- Reliable attendance and punctuality
- Must pass background check and drug screening