Job Description
Join our dynamic team as a Weekend Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional customer experiences during weekend shifts at our Colorado Springs location. This role offers flexible weekend hours while building foundational skills in telecommunications, perfect for students or career changers seeking part-time opportunities.
What We Offer: Competitive hourly pay, comprehensive training, advancement opportunities, and a supportive team environment. Enjoy weekends off while gaining valuable experience in customer relations and technical support.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Resolve technical issues for internet, TV, and phone services
- Process payments and update customer accounts accurately
- Collaborate with team to maintain weekend service excellence
- Document interactions using CRM systems
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (students welcome)
- Weekend availability (Sat/Sun shifts)
- Basic computer proficiency
- Strong communication and problem-solving skills
- Ability to work independently and in teams
- Previous customer service experience preferred
- Positive attitude and customer-focused mindset