Job Description
Join our dynamic team as a Part-Time Customer Service Associate and kickstart your career in telecommunications! We're seeking motivated individuals to deliver exceptional service to our Colorado Springs community. This flexible role offers growth opportunities, competitive pay, and a supportive environment where your contributions matter. If you're passionate about helping others and thrive in fast-paced settings, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, service, and technical support issues efficiently
- Document interactions accurately in CRM systems
- Upsell relevant products and services based on customer needs
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain comprehensive knowledge of company services and promotions
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple digital tools simultaneously
- Basic technical troubleshooting aptitude
- Flexibility to work evenings/weekends (20-25 hours/week)
- Positive attitude and problem-solving mindset