Job Description
Join our dynamic customer service team at Frontier Communications and kickstart your career in telecommunications! We're seeking enthusiastic individuals to provide exceptional support to our valued customers. This flexible part-time role offers comprehensive training and growth opportunities within a supportive environment. If you're passionate about problem-solving and helping others, this is your perfect entry point into the tech industry.
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email
- Resolve technical issues related to internet, TV, and phone services
- Process orders and service modifications accurately
- Document customer interactions and maintain detailed records
- Collaborate with technical support teams for complex issues
- Meet daily performance metrics and quality standards
- Participate in ongoing training and product knowledge sessions
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Excellent communication and interpersonal skills
- Basic computer proficiency and typing ability (35+ WPM)
- Strong problem-solving and multitasking abilities
- Patience and empathy when handling customer concerns
- Availability to work flexible shifts including evenings/weekends
- No prior experience required – paid training provided