Job Description
Launch your career in customer service with comprehensive paid training! Apex Solutions Group is seeking motivated individuals with no prior experience to join our Charlotte team. We provide industry-leading onboarding programs covering communication techniques, CRM software, and conflict resolution. Our supportive environment ensures you gain real-world skills while earning competitive pay and benefits.
Why Choose Us?
- 4-week paid training program ($20/hr during training)
- Career advancement opportunities to team lead/specialist roles
- Comprehensive health benefits after 90 days
- Tuition reimbursement for professional certifications
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve customer inquiries using Salesforce CRM tools
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet daily performance metrics (calls, resolution rates)
- Participate in continuous improvement workshops
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills
- Basic computer proficiency (typing, web navigation)
- Ability to multitask in fast-paced environments
- Positive attitude and willingness to learn
- Pass background check and drug screening
- No prior experience necessary - we train you!