Job Description
Join our dynamic team at Innovate Solutions Group, where we're revolutionizing customer experiences in the fintech space! We're seeking enthusiastic entry-level professionals to deliver exceptional support in our Charlotte hub. No prior experience needed – we provide comprehensive training to launch your career. Enjoy flexible scheduling, competitive pay, and a collaborative environment that values growth and innovation. Perfect for students and career changers seeking meaningful part-time work in Charlotte's thriving tech scene.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve account issues efficiently using our CRM system
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with senior team members to escalate complex cases
- Contribute to continuous improvement initiatives for customer satisfaction
- Participate in bi-weekly training sessions to enhance product knowledge
- Support cross-functional projects in marketing and operations departments
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and willingness to learn new software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Charlotte location
- Availability for 20-25 hours per week (evenings/weekends required)
- Basic knowledge of financial services preferred but not required