Job Description
Join Global Connect Solutions as a Direct Hire Call Center Agent in the heart of Manhattan! We're seeking passionate professionals to deliver exceptional customer experiences while advancing their careers in our dynamic NYC headquarters. Enjoy comprehensive benefits, professional development opportunities, and a collaborative work environment in one of the world's most vibrant cities. Apply today to become part of our award-winning team!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient with CRM software (e.g., Salesforce)
- Ability to work flexible shifts including evenings/weekends
- Valid work authorization in the US