Job Description
Join our award-winning customer service team in Toledo, OH! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, supportive environment. No weekends required!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries on first contact using CRM tools
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Positive attitude and resilience under pressure
- Typing speed of 35+ WPM