Job Description
Join TechNova Solutions' elite customer support team in Raleigh, NC! We're seeking motivated Customer Support Trainees to kickstart their careers in a dynamic, growth-oriented environment. No prior experience required – we provide comprehensive training to transform you into a customer service expert. Enjoy competitive compensation, comprehensive benefits, and clear career advancement paths in our state-of-the-art downtown Raleigh facility.
As a trainee, you'll work alongside industry veterans to master our cutting-edge support systems while delivering exceptional service to Fortune 500 clients. Our culture values innovation, collaboration, and continuous learning, making us a top employer in the Triangle region.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Master company products/services through structured training programs
- Document interactions and resolve issues using CRM systems
- Collaborate with senior agents to resolve complex customer inquiries
- Meet performance metrics including resolution time and satisfaction scores
- Participate in weekly skills development workshops
- Identify process improvement opportunities during training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal and written communication skills
- Basic computer proficiency and typing speed (40+ WPM)
- Ability to multitask in fast-paced environments
- Customer service mindset with patience and empathy
- Willingness to work flexible schedules including weekends
- Passion for technology and continuous learning
- Valid North Carolina driver's license (if local travel required)