Job Description
Join our award-winning call center team in Tulsa, Oklahoma! We provide all equipment including headsets, ergonomic chairs, and dual monitors to ensure your success. Enjoy a modern, tech-enabled workspace with comprehensive training and career growth opportunities. Competitive pay, health benefits, and generous PTO await dedicated professionals who excel in customer interactions.
Our Tulsa facility offers free parking, on-site amenities, and a collaborative culture focused on work-life balance. No experience required – we invest in talent with industry-leading onboarding programs.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM systems and internal knowledge bases
- Document interactions accurately in compliance with company protocols
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team leads to improve service processes
- Participate in continuous training and development programs
- Maintain positive brand representation in all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Strong communication skills with clear articulation
- Proficiency in multitasking and time management
- Ability to adapt to changing technologies and workflows
- Basic computer literacy with willingness to learn new software
- Reliable internet connection (for hybrid options)
- Positive attitude and problem-solving mindset