Job Description
Join Toledo's premier customer service hub with industry-leading compensation! GlobalConnect Solutions seeks motivated individuals to deliver exceptional support while earning significantly above market rates. Our Toledo facility offers a modern, collaborative environment with comprehensive benefits and clear career advancement paths. Why apply? • Competitive salary with uncapped commission potential • Comprehensive health/dental/vision insurance • Paid training and professional development • Performance-based quarterly bonuses • Flexible scheduling options • State-of-the-art tech and ergonomic workspaces
Responsibilities
- Resolve complex customer inquiries across multiple channels (phone, email, chat)
- Exceed performance metrics (CSAT, AHT, FCR) consistently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve escalated issues
- Participate in continuous improvement initiatives
- Maintain detailed knowledge of products/services
- Support cross-functional projects as assigned
Qualifications
- 3+ years customer service experience in high-volume environments
- Proven track record of meeting/exceeding KPIs
- Advanced problem-solving skills with technical aptitude
- Exceptional verbal/written communication abilities
- Proficiency with CRM software (Salesforce preferred)
- Ability to work flexible shifts including evenings/weekends
- Associate degree or equivalent experience required
- Spanish fluency a significant plus