Job Description
Join Memphis's premier customer service team with fully provided equipment! ConnectSolutions Memphis is seeking passionate Call Center Agents to deliver exceptional customer experiences from day one. We supply all necessary hardware—including noise-canceling headsets, ergonomic workstations, and high-speed internet—so you can focus on what matters most: helping our clients thrive.
Why Choose Us?
- Premium equipment provided (no personal devices required)
- Comprehensive paid training and certification
- Health/dental/vision benefits + 401(k) matching
- Clear career advancement pathways
- Modern Memphis workspace with free parking
Responsibilities
- Handle 50-80 daily inbound/outbound calls with professionalism
- Resolve customer inquiries using provided CRM software
- Meet/exceed KPIs (call quality, resolution rate, CSAT)
- Document interactions accurately in proprietary systems
- Collaborate with team to improve service protocols
- Participate in quarterly skills workshops
- Adhere to PCI compliance standards
Qualifications
- High school diploma/GED (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient with provided tech tools (no personal setup needed)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility for evening/weekend shifts
- Pass background/drug screening