Job Description
Join Detroit's premier customer experience team as a Direct Hire Call Center Agent! We're seeking passionate professionals to deliver exceptional service while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a supportive environment. Apply today to become part of our award-winning team!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, attendance)
- Collaborate with team members to improve processes
- Stay updated on product knowledge and policies
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude and teamwork mindset