Job Description
Join our award-winning customer service team in Greensboro, NC where your hard work is rewarded with weekly pay! At CustomerConnect Solutions, we value our employees and offer a supportive, fast-paced environment with growth opportunities. Enjoy competitive hourly rates, comprehensive benefits, and the satisfaction of making a real difference in customers' lives every day.
What We Offer:
- Weekly paychecks (No more waiting until month-end!)
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Paid training and ongoing development
- Employee discounts and wellness programs
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, quality scores)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6 months+ customer service/call center experience
- Strong typing skills (35+ WPM)
- Excellent communication and problem-solving abilities
- Ability to work flexible shifts (including evenings/weekends)
- Proficiency with Microsoft Office and CRM software
- Positive attitude and resilience in high-volume environments