Job Description
Launch your career in customer service with TechSolve Solutions! We're seeking enthusiastic Customer Support Trainees in Kansas City to join our award-winning team. No prior experience required – we provide comprehensive paid training to transform you into a customer service expert. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment where your voice matters.
As a key member of our support team, you'll help resolve technical inquiries, build lasting customer relationships, and contribute to our 98% customer satisfaction rate. Our 90-day structured training program includes mentorship, hands-on workshops, and certification opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Diagnose and resolve technical issues using our knowledge base and troubleshooting tools
- Document all interactions accurately in CRM systems
- Collaborate with senior agents to escalate complex cases
- Meet key performance metrics (response time, resolution rate, CSAT scores)
- Participate in daily team huddles and ongoing training sessions
- Identify process improvement opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency with Microsoft Office and basic tech troubleshooting
- Ability to multitask in a fast-paced environment
- Previous customer service experience is a plus but not required
- Must pass background check and drug screening
- Authorized to work in the United States