Job Description
Join our award-winning customer support team in Jacksonville, FL! As a Call Center Agent, you'll be the voice of our brand, delivering exceptional service to customers while growing your career in a dynamic environment. We offer competitive compensation, comprehensive benefits, and opportunities for advancement.
Why Choose Us?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement
- Employee discounts
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Identify upsell opportunities and promote additional services
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months+ customer service experience
- Excellent verbal communication skills
- Strong problem-solving abilities
- Proficient with CRM software and multitasking
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and positive attitude
- Basic computer literacy and typing skills (30+ WPM)