Job Description
Join our award-winning customer service team in Raleigh, NC! We're urgently seeking passionate Call Center Agents to deliver exceptional support to our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture in a state-of-the-art facility.
Why Choose Apex?
• Industry-leading training program
• Clear career advancement paths
• Health/dental/vision insurance (Day 1)
• Paid time off & 401(k) matching
• On-site fitness center & free parking
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM systems (Salesforce, Zendesk)
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in compliance with regulations
- Collaborate with support teams on complex issues
- Participate in continuous improvement initiatives
Qualifications
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS & typing (35+ WPM)
- Ability to multitask in fast-paced environment
- High school diploma or equivalent (college preferred)
- Flexible availability (including weekends/holidays)
- Passion for helping others & problem-solving