Job Description
Join our award-winning customer experience team in Denver! As a Part-Time Call Center Agent, you'll be the voice of our brand—delivering exceptional support to valued clients while enjoying a flexible schedule. We provide comprehensive training, career advancement opportunities, and a collaborative environment where your contributions truly matter. Perfect for students, parents, or professionals seeking work-life balance without compromising growth.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve issues using CRM tools and established protocols
- Meet/exceed performance metrics (e.g., CSAT, AHT, FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service quality
- Participate in ongoing product and soft-skills training
- Adapt to changing processes and technology seamlessly
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient with CRM platforms and Microsoft Office
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 40+ WPM with high accuracy
- Positive attitude with resilience under pressure