Job Description
Join Alaska's premier telecommunications leader as a Call Center Agent! We're seeking dynamic individuals to deliver exceptional customer experiences for our growing client base. Enjoy a supportive team environment, comprehensive benefits, and opportunities for advancement in one of America's most vibrant cities. Apply now to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding services, billing, and technical issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet performance metrics for call quality and resolution times
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Excellent verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities and patience
- Flexibility to work rotating shifts including weekends
- Clear articulation in English (Alaskan residency preferred)