Job Description
Join Minneapolis Customer Solutions Group as a Direct Hire Call Center Agent and become the voice of innovation! We're seeking passionate professionals to deliver exceptional customer experiences in our state-of-the-art downtown Minneapolis facility. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that rewards excellence. As a key member of our dynamic team, you'll drive customer satisfaction while advancing your career in one of America's most vibrant cities. Apply today to transform your customer service career!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve complex issues using CRM systems and escalation protocols
- Meet/exceed performance metrics (FCR, CSAT, AHT)
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team leads to improve service processes
- Participate in ongoing product and soft-skills training
- Uphold company standards for data security and privacy compliance
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM platforms (Salesforce experience a plus)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including evenings/weekends
- Authorized to work in the United States without sponsorship