Job Description
Join our award-winning customer service team in Houston! We're seeking motivated individuals to deliver exceptional support experiences while building rewarding careers. Enjoy comprehensive benefits, growth opportunities, and a collaborative work environment in Texas' thriving energy hub.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to improve customer satisfaction
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Houston location