Job Description
Launch your career in customer excellence with our industry-leading Customer Support Trainee program in Indianapolis! We're seeking motivated individuals with a passion for problem-solving to join our dynamic team. As a trainee, you'll receive comprehensive hands-on training in our state-of-the-art facility, learning to deliver exceptional service across multiple channels. Our structured 12-week development program combines classroom instruction with real-world experience, ensuring you gain the skills needed to thrive in a fast-paced tech environment. Enjoy competitive pay, full benefits, and clear pathways for advancement into specialist or leadership roles.
Responsibilities
- Master company products and services through immersive training modules
- Provide responsive support via phone, email, and chat channels
- Document interactions accurately in our CRM system
- Collaborate with senior agents to resolve complex customer inquiries
- Participate in weekly performance reviews and coaching sessions
- Contribute to process improvement initiatives
- Maintain service quality metrics (CSAT, FCR, AHT)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and web-based tools
- Ability to multitask in a fast-paced environment
- Customer service mindset with empathy and patience
- Basic technical aptitude (no prior experience required)
- Must pass pre-employment assessment and background check