Job Description
Join our award-winning customer service team in Memphis, TN! We're seeking passionate individuals to deliver exceptional support experiences while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture that values growth and innovation. Apply today to start your journey with a company invested in your success!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team members to improve processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Must pass background check and drug screening