Job Description
Join Detroit Customer Solutions as an immediate hire Call Center Agent and launch your career in customer service excellence! We're seeking passionate individuals to deliver world-class support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Detroit. No experience necessary – we provide paid training!
Why Work With Us?
- Competitive hourly pay + performance bonuses
- Health, dental, and vision insurance
- Paid time off and retirement plans
- Opportunities for advancement
- Modern downtown Detroit location
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing 35+ WPM)
- Customer service mindset with problem-solving abilities
- Flexibility to work rotating shifts (including weekends)
- No prior experience required – training provided
- Must pass background check and drug screen