Job Description
Join our award-winning customer service team at CustomerFirst Solutions! We're seeking motivated Full-Time Call Center Agents to deliver exceptional support to our diverse client base in Minneapolis. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment where your growth is prioritized. No experience necessary – we provide paid training!
Why work with us?
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Clear career advancement paths
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems
- Document interactions accurately in company databases
- Meet/exceed performance metrics (CSAT, AHT)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Excellent communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Positive attitude and empathy
- Flexible availability including weekends