Job Description
Join our award-winning call center team in Miami and enjoy the stability of weekly pay! ConnectFirst Solutions is seeking motivated individuals to provide exceptional customer support while advancing their careers in a dynamic environment. We offer comprehensive training, flexible scheduling options, and a collaborative culture that values growth. Benefits include: weekly paychecks, health insurance, paid time off, and advancement opportunities. No prior experience required – we provide all necessary training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service processes
- Adhere to all company policies and compliance regulations
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English (Spanish fluency a plus)
- Ability to type 30+ WPM with basic computer proficiency
- Previous customer service experience preferred but not required
- Reliable transportation and consistent attendance
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening